Selected items that have been added to your Shopping Bag will remain there for the duration of your active session.

Orders are processed from Monday - Saturday 9:30 - 17:30 Western European Time. Orders placed outside of these hours will be processed on the following business day.

You can contact us by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

You can modify or cancel your order until the order has been confirmed.

Should you wish to request an order modification or cancellation, please contact Customer Service as soon as possible.

You can contact us by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

If you would like to cancel your order after it has already been shipped, simply follow the normal return process.

All orders are delivered in a jewellery box.

We invite you to consult the Size Guide available on our website.

You can also contact Customer Service who will be pleased to assist you with your request.

You can contact us by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

Yes, we offer to engrave certain rings as a complimentary service when you are placing your order.

Should you wish to engrave a ring, please contact Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

Your ring will be engraved with the text provided, so please make sure to review the spelling and content of the message before finalising your order.

An order will be considered a "gift" if the last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items is not displayed will be included in the package that is sent to the gift recipient.

To request an invoice where the price is not displayed, even if your invoicing information is identical to your delivery information, please contact Customer Service as soon as possible after placing your order.

You can contact us by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

If you did not receive your order after the maximum delivery time, please contact Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

Yes, shopping online is a simple and secure process at each stage from making an order to delivery.

We accept Visa®, MasterCard®, American Express®.

Liliana Guerreiro is also pleased to offer bank transfer payment. Please contact Customer Service for more information.

You can contact us by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

Yes, Liliana Guerreiro is 100% committed to the protection of your payment details.

We use advanced encryption technologies when processing any payment information.

For more information on how we protect your personal information, please refer to our Privacy Policy.

Your card will be charged at the time of shipment.

If you cannot complete payment of your order, you can contact Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you. You can also contact your bank.

You will receive a printed copy of the invoice with the package.

- To Portugal Mainland: Free shipping
- To the European Union: €20 flat rate; free shipping for orders €300 or over

- To European countries outside EU*: €55 flat rate; free shipping for orders €400 or over

- Outside Europe**: €70 flat rate; free shipping for orders €500 or over

*Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City.

**Shipping is not available to the following regions: Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falklands, Guinea Bissau, Iran, Johnston Island, Kiribati, North Korea, Mayotte Island, Myanmar, Nauru, Niue, Saint Pierre et Miquelon, São Tomé & Príncipe, Sierra Leone, Solomon Islands, Somalia, St. Helena (S. Atlantic), Sudan, Syria, Tajikistan, Tokelau Islands, Republic of Turkmenistan, Tuvalu, Wake Islands, The Republic of Yemen.

Each country has its own import taxes and duties. The customer is responsible for the payment of country-related taxes and duties.

For security reasons, LILIANAGUERREIRO.com will not process any order that is requested to be delivered to a general delivery address or P.O. Box. 

Once you place an order you will receive an order update with the tracking number.

If you do not receive it please contact our Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

If you wish to exchange your order or ask for a refund, you have the option of returning any product ordered via LILIANAGUERREIRO.com within fourteen (14) calendar days of the delivery date.

Products returned must be accompanied by their invoice or a copy of the invoice in the case of a partial return.

For more information please contact Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

No, an engraved creation cannot be returned or exchanged.

You should receive your refund within 15 business days after your returned item(s) is/are received at our store. Refunds are transferred to the payment card with which the purchase was made.

All jewellery is designed by Liliana Guerreiro and made through manual processes.

We recommend the following daily considerations, so that it is preserved as long as possible:

- Be sure to handle your jewellery with care - Remove your jewellery when washing your hands or using corrosive products that could permanently damage precious metal, stones or pearls - Take your regular activities into consideration when wearing your jewellery, including potential for impact - Keep your jewellery away from intense sources of heat and extreme temperature changes

We repair items made by Liliana Guerreiro. For more information please contact Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

To check the status of your repair, please contact Customer Service by e-mail at customerservice@lilianaguerreiro.com, by telephone at +351 964 994 370 or through the online chat of the website, and we will do our best to help you.

The guarantee runs for two years from the date of purchase, covering any manufacturing defect. Not covered by guarantee any damage caused by misuse, accidents or negligence.